Kotibox
Back to Home
AI DevelopmentChatbot & Conversational AI

AI Chatbots That
Understand, Act
& Convert

Production-grade AI chatbots trained on your data โ€” deployed on Web, WhatsApp, Instagram, and your app. Handles 80% of queries autonomously, captures leads, and transfers to humans seamlessly.

80%
Queries automated
<500ms
Response time
90+
Languages
See Live Bots
80%
Queries resolved without human
6+
Channels deployed simultaneously
<500ms
Average AI response latency
99.9%
Uptime SLA on Enterprise
Industry Use Cases

Built for Your Industry, Not a Generic Bot

Each industry has different conversation patterns, compliance needs, and user expectations. See real examples of what our bots handle across six verticals.

E-commerce Bot
Convert browsers into buyers, 24/7
35% increase in conversion rate
AI Bot โ€” E-commerce
Online
What sizes are available for the black hoodie?
The black hoodie is available in XS, S, M, L, XL, and XXL. Currently XL is low in stock (3 left). Want me to add your size to cart?
What the E-commerce Bot Handles
Product discovery & recommendations
Order tracking & status updates
Return & refund processing
Cart recovery messages
Inventory availability checks
Upselling & cross-selling
How It Works

RAG Architecture โ€” No Hallucinations

Every response is grounded in your data. Our Retrieval-Augmented Generation pipeline fetches relevant context from your knowledge base before the LLM generates a word โ€” eliminating made-up answers entirely.

Grounded answers only
Bot can only respond using retrieved context
Source citations
Every answer traceable to source document
Confidence thresholds
Low-confidence queries auto-escalate to human
01User Message

User sends a message via web widget, WhatsApp, Instagram DM, or any connected channel.

Web SDKWhatsApp Cloud APIMeta Messenger APIREST Webhooks
02Intent Detection

The LLM (GPT-4o / Claude) reads the message and classifies intent โ€” question, complaint, purchase, booking, or escalation.

GPT-4oClaude 3.5Gemini 1.5Custom classifiers
03Knowledge Retrieval

Relevant context is fetched from your vector database using semantic search โ€” product info, FAQs, policies, past orders.

PineconeWeaviatepgvectorChroma DB
04Response Generation

The LLM generates a grounded, accurate response using retrieved context. Hallucinations are prevented by restricting the model to retrieved data.

RAG PipelineLangChainLlamaIndexPrompt templates
05Action Execution

If needed, the bot calls your APIs to take real actions โ€” book appointments, process returns, update CRM, send emails.

REST APIsGraphQLZapier/n8nCRM webhooks
06Human Handoff

Complex or sensitive queries are smoothly transferred to a live agent with full conversation history and context summary.

FreshdeskIntercomZendeskCustom agent panel
Deployment Channels

One Bot Brain, Every Channel Your Customer Uses

Deploy the same intelligence across Web, WhatsApp, Instagram, Telegram, and your mobile app. Your customers get a consistent experience wherever they reach out.

Website Widget
4.5B web users
How We Embed
One JS snippet
Setup Time
15 minutes
Capabilities on Website
Floating chat bubble
Custom branding & colors
File & image sharing
Typing indicators
Offline message capture
Mobile responsive
Best For

Any business with a website. Highest conversion rate for inbound traffic โ€” catches visitors before they bounce.

Human Handoff

Smart Escalation โ€” The Bot Knows When to Step Back

The best AI bots are not the ones that try to handle everything โ€” they are the ones that know exactly when a human is needed and transfer with full context so the customer never has to repeat themselves.

TriggerNegative sentiment detected
Route to empathy-trained agent immediately
TriggerHigh-value transaction (> โ‚น50K)
Escalate to senior sales agent with context
TriggerLegal / compliance language used
Flag and route to compliance officer
Trigger3 failed resolution attempts
Auto-escalate with full conversation summary
TriggerExplicit human request
Instant handoff with < 30 second wait target
TriggerAfter-hours query (non-urgent)
Collect details, schedule callback for next business day
Bot vs Human

What the Bot Handles vs Your Team

๐Ÿค– AI Bot Handles
๐Ÿ‘ค Human Agent Handles
Order status & tracking
Complex refund disputes
Product FAQs & availability
Custom contract negotiations
Appointment booking
Sensitive complaint resolution
Return initiation
High-value enterprise queries
Payment status queries
Legal & compliance matters
Lead capture & qualification
Relationship-building calls
After-hours support
Upsell for key accounts
Password resets & auth help
Crisis communication
Implementation

From Zero to Live in 10 Business Days

Our structured deployment process gets a Growth Bot live in 2โ€“3 weeks. No lengthy discovery phases, no months of waiting โ€” we move fast without cutting corners.

01
Day 1โ€“2
Discovery & Data Collection
Kickoff call & use case mapping
Collect FAQs, product data, policies
Define intents & conversation flows
Choose deployment channels
02
Day 3โ€“5
Knowledge Base Build
Ingest documents into vector DB
Configure retrieval pipeline
Set up LLM prompts & guardrails
Test retrieval accuracy
03
Day 5โ€“8
Bot Development
Build conversation flows & intents
Integrate APIs & CRM
Configure human handoff rules
Develop agent panel (if applicable)
04
Day 8โ€“10
Testing & Launch
Stress test with 500+ sample queries
Accuracy & hallucination audit
Client UAT & feedback
Go-live + monitoring setup
Packages

Choose Your Bot

From a simple FAQ bot to a full enterprise conversational AI system with voice, compliance, and CRM integrations.

Starter Bot
1 channel (Web or WhatsApp)
Live in 5โ€“7 business days
What's Included
Up to 500 FAQ pairs in knowledge base
GPT-4o powered responses
Basic intent classification
Human handoff (email escalation)
Web widget or WhatsApp deployment
Monthly conversation analytics
3-month post-launch support
Not included
CRM integration
Multi-channel deployment
Custom action flows
API integrations
SMBs with FAQ-heavy support
Most Popular
Growth Bot
3 channels (Web + WhatsApp + 1 more)
Live in 2โ€“3 weeks
What's Included
Unlimited FAQ pairs + product catalogue
GPT-4o + RAG pipeline (vector search)
Advanced intent detection (10+ intents)
CRM integration (HubSpot / Zoho / Salesforce)
3-channel deployment
Lead capture & qualification flows
Live agent handoff panel
Weekly analytics + conversation reports
6-month post-launch support
Not included
Custom API actions
Voice bot
Growing businesses needing lead capture + CRM
Enterprise Bot
All channels (unlimited)
Live in 4โ€“8 weeks
What's Included
Multi-model architecture (GPT-4 + Claude fallback)
Custom fine-tuning on your data
Unlimited API action integrations
All channel deployments
Voice bot (speech-to-text + text-to-speech)
Multi-language (up to 15 languages)
Custom agent dashboard with SLA tracking
Compliance guardrails (HIPAA / GDPR ready)
Dedicated bot trainer & monthly optimisation
12-month SLA with 99.9% uptime guarantee
Enterprise with complex workflows & compliance
Free Bot Demo

See Your AI Chatbot
Before You Buy It

We build a working prototype using your own FAQs and data in 48 hours โ€” so you see exactly how the bot performs before committing to a full deployment.

Explore AI Automation
FAQs

Frequently Asked Questions

Technical and commercial questions answered directly.

Chat on WhatsApp